Hostile staff- You might as well say Bye to your business.

I had been to this place called Prost in Koramangala last night. Most of the restaurants were closed, so my only option was to go to a club and eat. I would say food was good, but really very bad mannerism. Yes I know it was late, and I have consulted for a few clubs before, clubs take responsibility of making sure that nobody disturbs their guests even after hours. They have staff which is super polite and highly trained to repeat same thing but never raise the voice. Yes their manager did the right thing in similar situation in front of me, so I appreciate him. But the bouncers, they need a training session. They threatened saying "Kya kar loge". I was shocked. After working with multiple clubs ranging from standalone small places to five star places, nobody and I mean nobody talks to guests like this. And the worst part it, they had their staff around and nobody stopped the bouncer. It was so disturbing for me, as I personally take client relations very very seriously. I have seen highly priced clubs retaining customers just because their staff is awesome at client relations, they treat them right.

People can get food and alcohol anywhere. Why are they coming to your shabby place if you can't give them good service also? People expect you to treat them better than how they would be treated anywhere else. This is a very simple concept that I have been teaching to every Manager and Service staff. Your education doesn't matter here, but what kind of person you are matters a lot. If you are not capable of being polite to people, don't work in service industry. And a special Caution word to Prost, they are going to lose all the customers if their employees treat people badly. Bouncers still count as employees, even if they are outsourced.

I don't want to hear your stupid excuses as to why you won't give a person 2 minutes to finish their food. I want to hear what extra special you would do for me if I am your customer. And it is not just me, everyone wants that and sooner Prost learns this, better it will be for them.

Fun Frolic Fiesta- Biggest Hobby Fest in Bangalore

It was just an idea, an idea to bring the artists together, an idea to help people come out of their stress after a hectic day of work, an idea to help our future generation choose from a wider range of career options, an idea to give our older generation a chance to connect with kids better by showing not just telling.

And now, now it is a big event called Fun Frolic Fiesta. There are going to be multiple interesting things to explore from caricature workshop to painting, from dance to robotics, from craft to kite making, from pottery to clay art, from music to DJ and much more. To give it a better color, Laser tag, skating, biking, cycling and test drive zones are going to be there. An indulgence zone, with 7 to 9 luxury brands will add richness to the environment of the festival.

How can we not have food when we have so many people coming to enjoy the life "Under the Open Skies" A big food court welcomes you very near to a lovely music source that is DJ zone. Why should you get bored at any time till you are at Fun Frolic Fiesta, a Mega stage with loads of performances, games and prizes is waiting for you.

So now the only question is... Are you in?